This page provides information concerning the data generated by the PROMETEO system and its related services in accordance with Regulation (EU) 2023\/2854 (\u201cData Act\u201d).<\/span><\/p>\n PROMETEO is a connectivity gateway that enables a compatible pellet stove to connect remotely via Wi-Fi and to be operated through the PROMETEO App and, where activated, subscription-based Cloud services.<\/span><\/p>\n PROMETEO acquires technical operating data from the connected pellet stove.<\/span><\/p>\n Such data may include, for example:<\/span><\/p>\n The type and number of available data points may vary depending on the model and configuration of the connected stove.<\/span><\/p>\n Data transmitted between PROMETEO and the remote service are digitally structured and mainly use JSON format.<\/span><\/p>\n Remote communications use protected communication protocols.<\/span><\/p>\n When PROMETEO is used exclusively through the App without a subscription-based Cloud service, no periodic collection of stove data is performed for the purpose of creating historical records.<\/span><\/p>\n Data are mainly transmitted when the user interacts with the App, for example when:<\/span><\/p>\n The amount of data transmitted therefore depends on the number of user interactions.<\/span><\/p>\n A typical individual interaction generates less than 1 kB of application data<\/strong>.<\/span><\/p>\n When a subscription-based Cloud service is active, in addition to the data required for normal App operation, PROMETEO automatically transmits technical data used to create an operating history of the stove.<\/span><\/p>\n Under normal conditions of use, the estimated average amount of transmitted data is less than 100 kB per day per device<\/strong>.<\/span><\/p>\n The indicative transmission frequency for status data is:<\/span><\/p>\n Significant changes in monitored values, such as temperatures, operating status, motor RPM, errors or other operating conditions, may result in additional transmissions.<\/span><\/p>\n Other data, including parameters, configurations and timers, are transmitted depending on detected changes and the timing rules implemented by the system.<\/span><\/p>\n The actual volume may therefore vary depending on stove operating time, changes in operating parameters and use of the App.<\/span><\/p>\n When only the App service is used, the technical stove data required for operation of the service may transit through the system but are not stored in the Cloud as historical stove data<\/strong>.<\/span><\/p>\n Historical stove data are therefore not available for subsequent retrieval.<\/span><\/p>\n Where a subscription-based Cloud service is active, in accordance with the applicable service contract, technical stove data intended for historical analysis are stored in the Cloud for a maximum period of 90 days<\/strong>.<\/span><\/p>\n Older data are deleted in accordance with the retention policy applicable to the service.<\/span><\/p>\n Through the PROMETEO App, users can view the current data made available by their device according to the features of the connected stove.<\/span><\/p>\n Where a subscription-based Cloud service is active, users may also access the historical-data functions included in the subscribed service.<\/span><\/p>\n Users may request, free of charge, a copy of the available data associated with their PROMETEO device.<\/span><\/p>\n Where only the App is used, no historical stove data are retained. Therefore, only data actually available at the time of the request may be provided.<\/span><\/p>\n1. Data generated by the product<\/h2>\n
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2. Data format<\/h2>\n
3. Data frequency and volume<\/h2>\n
App-only use \u2013 without a subscription-based Cloud service<\/h3>\n
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Use with a subscription-based Cloud service<\/h3>\n
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4. Data storage<\/h2>\n
App service without Cloud subscription<\/h3>\n
Subscription-based Cloud service<\/h3>\n
5. Access to data through the App<\/h2>\n
6. Requesting access to or retrieval of data<\/h2>\n